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Return and complaint
YOUR ITEM IS INCORRECT OR DAMAGED? YOU HAVE RECEIVED THE WRONG ITEM? YOUR DELIVERY ARRIVED IN A DAMAGED BOX?
We are sorry for the inconvenience you have experienced. Please contact us immediately so we can address your concern as soon as possible.
In case of missing or defective material, we will handle the claim with the manufacturer.
For this we need the following information from you:
A short description of the problem
Photos of the defect
In case of damage in transit, please also send us photos of the damaged packaging material, which you must keep as proof.
Please send us this information by e-mail to firstname.lastname@example.org. We will usually process your request within 24h on working days.
Attention: Within three days after receiving a damaged package we need this information to claim the transport damage from the transport company in due time.
You notice slight damage to the packing? Then we would like to ask you to take the time in the presence of the carrier to check the goods inside for damage before confirming acceptance of the shipment.
We will of course help you to deal with the transport damage and request a replacement if you have accepted the shipment anyway. We require information in this regard immediately after acceptance of the shipment, but no later than the third day after acceptance of the package (e.g. package acceptance Thursday, report by Sunday at the latest).
CAN I EXCHANGE AN ITEM DIRECTLY?
If the item is unused, yes! Just send it back and exchange it for a new item. You only have to pay the return shipping costs. We will of course bear the latter in case of a wrong delivery, as well as the shipping costs for the exchange product.
Please contact us by phone to have the exchange done by an employee.
Please have the following information ready for the phone call:
If necessary, new Art./Order No. from the store
YOU HAVE CHANGED YOUR MIND AND WANT TO CANCEL THE PURCHASE OF THE ITEM?
Cancellation of the purchase contract - receipt of the ordered goods has not yet taken place:
Please use our withdrawal form for this purpose, which you can fill out and send to us as a pdf to email@example.com or please send this to us by fax to +(49) 461 406845 89.
Return request of a received order item:
You can return all products from our stores within 30 days from receipt of the goods to DF Automotive (DF Automotive GmbH & Co. KG, Marie-Curie-Ring 13, 24941 Flensburg), provided that the goods are complete and in unused as well as undamaged condition. Please be sure to use our cancellation form, which you enclose with the return. This way we can correctly assign the return of the goods. In addition, please inform us of your cancellation and the package number of the returned goods by email to firstname.lastname@example.org.
For full details of the cancellation policy, please see our cancellation policy below.
WHEN WILL I GET MY MONEY BACK IF I WITHDRAW FROM THE PURCHASE CONTRACT?
Once we have received your return, it will be checked immediately to ensure that it is complete and free of damage. The amount you have paid will then usually be refunded immediately according to your payment method. If damage or use is found, we reserve the right to determine a discount.
Declaration of revocation
Procedure for withdrawal
Please inform us of your withdrawal from the purchase contract in text form. For this purpose, please send us a letter, fax or e-mail. To meet the deadline, it is sufficient to send the withdrawal in time, but it is not mandatory for the effective exercise of the right of withdrawal. Our service will then contact you and discuss the further procedure with you.
After successful return and inspection of the goods you will receive your money back. Please understand that we have to check the condition of the goods before refunding the money.
When returning the goods, please ensure that it is properly packaged to avoid unnecessary damage. Ideally, use the original packaging for the return shipment. If you are unsure about the proper packaging, please contact our customer service.
Phone: 0461 / 430 415 20
Fax: 0461 / 40 68 45 89
RIGHT OF REVOCATION FOR CONSUMERS
If you are an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) (An entrepreneur is a natural or legal person or a partnership with legal capacity [A partnership with legal capacity is a partnership endowed with the capacity to acquire rights and incur liabilities.], which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.) and act in the exercise of your commercial or independent professional activity when concluding the contract, the right of withdrawal does not apply. For consumers (consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed.) applies:
RIGHT OF REVOCATION
You have the right to revoke this contract within 30 days without giving any reason. The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample cancellation form, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
DF Automotive GmbH
Phone: 0461 / 430 415 20
Fax: 0461 / 40 68 45 89
Managing director: Daniel Jonas, Felix Lemke
VAT ID No.: DE282006602
Registration number: HRB 9221 FL
Register court: Flensburg
CONSEQUENCES OF REVOCATION
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
EXCLUSION OF THE RIGHT OF REVOCATION
The right of revocation does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence,
Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
If you finance this contract by means of a loan and later revoke it, you shall also no longer be bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect or when the goods are returned, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual obligation as far as possible, exercise your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.
END OF THE CANCELLATION POLICY