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FREQUENTLY ASKED QUESTIONS

Product & Technology

Can I continue to use my tires?

Basically you can still use your tires. However, make sure that you do not go below the legal minimum tread depth of 1.6 mm. Experts even advise 3 mm in summer and 4 mm in winter. In addition, your tires should not be driven for longer than about 6 years, as the material wears out over time. If you do decide to buy new tires, we offer you a choice of many renowned brands. Your complete wheels will also be mounted and balanced in our in-house workshop.

Are centering rings included in my order?

If you need centering rings to mount your rims or complete wheels, they are included in the price and will be delivered with your order.

Do I need TPMS sensors?

You can find out from your car dealer whether your vehicle is equipped with TPMS and whether you need sensors. You can also easily find out the information via serial number of your car.    The TPMS is used to monitor the air pressure of your car tires while driving. Sensors take over the control of the air pressure and report incorrect pressure immediately to the driver. Since November 1, 2014, a TPMS has been mandatory for all newly registered vehicles in classes M1/M1G. This includes passenger cars, off-road vehicles and motor homes.  Tire pressure monitoring systems are divided into two groups: active and passive systems. In the active system, the sensors are mounted directly on the tires and continuously measure pressure and temperature. This data is sent to the control unit by radio. If problems occur, the driver is informed by a warning light. The advantage of the active system is that it also works when the vehicle is stationary. The passive system uses the ABS sensors and traction control sensors already in the vehicle. These measure the speed of the wheels. If the tire pressure decreases, the wheel becomes smaller. This leads to an increased rotational speed compared to the other tires. Through this, the TPMS concludes that there is a loss of pressure in the wheel and reports this to the driver. The passive method therefore only works when the vehicle is rolling.  Both systems are used in Germany and meet the standards required by EU directives. If your vehicle has TPMS sensors, you can order them in the shopping cart. You can find more information about the TPMS here.

Shipping & Delivery

What are the shipping costs?

You can find the shipping costs via choosing your country within the checkout process.

 

Do you also ship abroad?

We offer shipping to the following countries: Germany, United Kingdom, Denmark, France, Austria, Switzerland, Italy, Belgium, Luxembourg, Netherlands, Lichtenstein, Finland, Romania, Bosnia and Herzegovina, Bulgaria, Croatia, Czech republic, Estonia, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Monaco, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain an Sweden. You are welcome to ask us before ordering if we also deliver to your country. 

Where can I enter a different delivery address?

You can submit a different delivery address when completing your order. You can also specify a delivery address in the settings of your customer account.

Assessments & TÜV (MOT)

Do the rims fit my vehicle?

The rims you have chosen are approved by the German TÜV if your vehicle is listed in the certificate for the rim. Every order will be checked by us for fitment and we will inform you about possible problems with your desired combination. Please check whether registration is necessary in your country before installation and use in road traffic. Our store offers only fit warranty. 

Do I have to register my rims?

Each order is checked for fit before shipping. Currently we only have information about wheels approved in Germany. If the wheels have to be registered in your country by the ministry of transport, we ask you to check in advance. 

How do I read a certificate?

Currently, we only have assessments from the German TÜV. In these certificates you will find approved tire sizes and any conditions to be noted via your vehicle data. Please dicsuss with your transport ministry in advance whicb regulstions apply in your home country. 

My car is lowered, what do I have to consider?

If you have installed a lowering chassis or lowering springs, you will have to visit a vehicle inspection centre to have them registered. In this case, the inspector decides whether to register the alloy rims.

Prices & Payment

When do I have to pay for my order?

The payment takes place directly after the order. We also offer the possibility of financing through Klarna. We will add more financing options soon!

How can I pay with you?

You can pay us by PayPal, Creditcard and a few Klarna payment methods. Soon, we will add new payment methods!

What is included in the stated prices?

If required, the mounting material (e.g. centering rings, wheel bolts/nuts) is included in the price and scope of delivery. This means that no additional wheel bolts are included if the original ones can be used. For complete wheels, the mounting of the tires and balancing is included. 

Return

Can I exchange rims?

In principle, the same conditions apply for an exchange as for a return. Please contact us via e-mail and we will find the right rim for you.

What do I do if I accidentally ordered the wrong item?

If you made a mistake when ordering, please contact us as soon as possible by mail at service@velonity.com. We can easily cancel your order or change it to the correct items.

Can I return the rims?

You have 30 days after receiving the goods to cancel the contract with us without giving any reason. To do so, please inform us of your withdrawal from the purchase contract within this period in writing by mail or e-mail. In this case, you only pay the return shipping costs. You can find more information about returns hhere

Complete wheels & mounting

How do I mount my wheels?

Complete wheels are delivered mounted and balanced by us. You can therefore mount them yourself to your vehicle or commission a workshop of your choice. If you drive wheels with TPMS sensors, the mounting should always be done by a professional.

Are the tires mounted on the rims at your shop?

If you order complete wheels, they will be mounted and balanced by us. We always work with the most modern machines in order to be able to offer you flawless products.

What kind of tires are included with the complete wheels?

On the tire details page you can choose between summer, winter and all-season tires. In addition, we facilitate your search for the right tires with the categories price range and manufacturer, so that you can specifically search for tires according to your criteria.

Can I order single rims?

You have damaged one of your rims and want to replace it? No problem, just call us or send us an e-mail. We will gladly contact the manufacturer for you and handle the purchase.  

Can I order suitable accessories such as care products at the same time?

In the course of the order processing you have the possibility to order various additional items directly. You can also select the items in the shopping cart to match your rims or complete wheels.

No appropriate answer found?

If your question could not be answered with our FAQ, you can also use our contact form and our service team will take care of your request.

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